Complaints & Appeals Process
Effective date: 01 March 2026
1. Scope
Applies to:
• Certification decisions including refusal, conditions, suspension, or revocation
• Assessment conduct
• Registry errors
• Enforcement actions
• Personal data handling concerns
Does not apply to:
• The PDM framework itself (refer to the framework body)
• Licensing disputes (refer to the intellectual property rights holder)
• Matters requiring immediate legal action
2. Principles
Fairness, auditability, proportionality, non-retaliation, and confidentiality.
3. Complaints
Subject: Complaint – [Organisation] – [Reference].
Include the following:
Full name, role/title, organisation name, description, dates, impact, and remedy requested.
4. Response
Acknowledged within 5 business days. Outcome within 20 business days unless complex.
5. Outcomes
No action, correction, amendment, guidance, formal response, or legal referral.
6. Appeals
Deadline: 21 calendar days from the decision.
Email: [email protected]
Subject: Appeal – [Organisation] – [Reference].
Grounds: new evidence, material factual error, procedural error, or unreasonable interpretation. Appeals are not a re-run of the original process.
7. Appeal Review
Reviewed independently to the extent practicable. Acknowledged within 5 business days; outcome within 20 business days. The appeal outcome is final within the MannCert process.
8. Contact
[email protected] | [email protected]
MannCert Ltd
60 Tottenham Court Road
Office 889
Fitzrovia
London
W1T 2EW
LEGAL
© 2026 MannCert Ltd. Company No: 17189624
All rights reserved.
MannCert™ is a protected intellectual property.